How to Receive Your Refund If an Order Never Arrives

Online shopping around the holidays is quick, easy, and convenient. But, it can come with its own set of problems. Have you ordered something online, but the package never arrived?

Know what steps to take if you bought something online and never received itLearn about complaint letters, company feedback, and help from consumer organizations like the Better Business Bureau.

Write a complaint letter: we have advice to help you do that and a sample letter.

Consider getting help from a consumer organization like Call for Action, Consumer Action, or the Better Business Bureau.

Share your concerns on Social Media. Companies monitor social media and may reply if they see you’re dissatisfied with their response to your complaint.